Frequently Asked Questions
Why choose Carpestology?
Our results and prices speak for themselves. We have many years of experience in the carpet cleaning industry and as a result, we’ve left a lengthy trail of satisfied customers throughout Brisbane. Our passion is to continue to provide our high quality service at affordable prices so you have a clean, healthy home or workplace environment.
Our cleaning is pet, child and eco-friendly
Our team is comprised of qualified, experienced and trustworthy technicians
We offer exceptional value for money
We offer flexible availability to suit your requirements
All our customers receive a 100% guarantee
Ready to book in your dirty carpets to get professional cleaned? Give us a call and we’ll arrange to rejuvenate your carpets and upholstery at a price you can afford!
What areas do you service?
We operate within a 25km radius of the Brisbane area. Click here to check out the places we visit to ensure your home or workplace is within our reach.
Do you guarantee your work?
Yes! Our aim is to ensure you’re happy with our service and the results of your freshly cleaned carpets, upholstery or pest control. We provide an 100% satisfaction guarantee on every single job that we do.
Not happy with the results? Simply give us a call in 48 hours after job completion and we will book you in as soon as possible to redo it totally free of charge. Our guarantee is 48 hours including public holidays.
Is there any cancellation fee?
We need 48 hours cancellation notice. If you want to reschedule your job, you can do it at no extra cost, but if you like to cancel it, there is $39 cancellation fee if you don’t give us 48 hours notice.
Should I be there while you clean?
That’s completely up to you!
All we need is the key, running water, electricity and a place to park our van so we can commence the job. To minimise the imposition of having your carpets cleaned, we’re happy to collect the key from your real estate agent (if it’s within 5km of the premises), your neighbour or even grab it from under your doormat.
We can also give you a call when we are near completion so you can come back and inspect our work to ensure you’re satisfied with the service.
Can I pay by credit card?
Yes, we accept VISA and MasterCard. There is however, an additional 2% surcharge per transaction if paid by credit card.
We’re a business, do you work outside of office hours?
We understand interrupting your business trading hours to have your carpets steam cleaned isn’t ideal and can be quite costly. We aim to be flexible with our availability, that’s why we can clean your carpets or upholstery outside of normal business hours.
Is there any extra charge for upper levels in apartments?
There is an extra $10 charge for lifting the machine to the upper levels without lift.
I live in an apartment; do you charge extra?
Yes, there is a $10 charge for our technician to lift our equipment to apartments on upper levels.
What is steam cleaning?
Stream cleaning is the best method of cleaning carpets to effectively remove layers of dirt and stubborn stains. The process involves hot water extraction which provides a deep, thorough clean when applied and is then extracted through our powerful vacuum.
Our method is gentle on your carpets and upholstery, child safe and pet friendly and reduces the overall drying time. This means your family will be able to enjoy the freshly cleaned carpets in no time and for our commercial clients, we won’t interrupt your business for too long.
Do you give same service and quality compare with expensive carpet cleaning companies?
Even better! According to the marketing, correct pricing and customers needs, we offer an affordable price with as high quality as expensive carpet cleaning Brisbane companies!
Do you charge extra for stain removal?
Stain removal is all part of the package; however, some stains are incredibly effective at damaging the fibres of carpets. Wine stains and urine for example, can permanently change the carpet fabric colour. While we endeavour to remove as much of the stain as possible, it will depend on the type of stain.
To minimise the effects of stubborn stains on your carpet, get in touch with us as soon as they occur.
Does Carpestology pre-vacuum the carpet?
To ensure we can provide you with affordable prices, we ask you to do a quick vacuum of your carpets before our arrival. Doing this will also ensure you get the best results from our steam clean.
How long does it take for the carpet to get dry?
The benefit of steam cleaning is that you don’t have to wait for the entire day before you can walk on your carpets. It usually takes about 2 to 3 hours to completely dry, however it does depend on the weather. In rainy, cold conditions this may take a little longer, but our team will advise you on the day.
Do you need power to do carpet cleaning?
Yes, please! Our steam cleaning equipment requires power and water to operate. We also require a car park for our van near to your premises. So if you’re vacating your property at the end of a lease, please don’t shut off the electricity and water services until after our visit.
Do you pre-vacuum the carpet?
To help keeping our price as affordable as you can see, we ask our clients to vacuum the carpet before hand, otherwise extra charge will be applied.
Is your service and quality comparable to the more expensive carpet cleaning companies?
It’s even better! Based on customer feedback, we know we provide the same high quality as expensive carpet cleaning companies in Brisbane just at more affordable prices. Not convinced? Give us a go and see for yourself; you won’t be disappointed!
Can you remove chewing gum?
Yes, that will be done. Please call us for the exact quote.